Luke From Support
We’ve grown a lot over the years and sometimes it can be useful to have a word from an expert. In this series Lovely Luke, our Social Media Support Agent, shares his tips on how to get the most out of your time on PLANETROMEO.
We first introduced Luke, back in November. Since then, he’s spent a lot of time getting to know his way around and has become more familiar with how our platform works. His first nugget of wisdom is all about how to reset your password.
How to reset your password
Forgotten your password? No sweat. It’s easy to reset it in a few simple steps!
Click this link to reset your password and use your username or email address to request a new one. The new password will be sent to the email address on your account.
Pro tip: If you have more than one profile, specify the profile name you’re resetting – this lets our system know which password you want to reset.
Don’t have access to the email account registered to your profile any more?
Don’t worry, we can fix that for you. Just email email@example.com, telling us your profile name and the email you would like to use instead. You should include a selfie in which you are holing a piece of paper with your profile number and/or profile name hand written on it (this MUST be written by hand). This allows us to make sure you’re the owner of the profile, and we can change the email address for you. When this process is completed, you can reset your password as normal.
I’ll be back soon with more handy tips for you Romeos.
Luke and the team at PLANETROMEO
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